I've called chatted Norton support several times and each time, they take over my machine and are able to force it to work, but the next time it automatically runs, it fails.
I don't want to have to call Norton every time I need signature files updated. When I "View Summary" it says: "Norton Virus Detection x64 Status: Failed to complete" The "Get support" Link is worthless, since nothing it recommends resolves the issue and it ends up telling me to call Norton or chat This is getting very annoying.
LOL - isn't that just typical - as soon as we all agree it is not fixed - it appears to be fixed. Please let it run and do check the success of the updates for a few days and then please come back and let us know if it is in fact still running as it should be. Are you using win 7 pro 64 bit?
I am using this and very seldom have any problem with the antivirus not completing or failing. With the many different configurations out there, I suppose some people might have a problem with it. Usually, if there is such a problem, running live update manually fixes it. It might take a little longer, but it does succeed. In the meant time though, you are being protected with the pulse updates working.
Please try running live update manually when the problem occurs. Do you have any other security program insttalled? Anything like the paid version of Malwarebytes, or do you use hibernation in your computer? Are you limited by the amount you can download per month? In other words, we could use some background about your computer.
Also what was the previous security program and how was it removed.? In addtion to what floplot said, please verify your system date, time and time zone are correct. You can also go the link below and follow the instuctions to run the Intelligent Updater.
Once completed try the updates again and see if all complete - if so, then watch it for a day or so to make sure thiubf continue to work. Sometimes thre is a glitch with a server andit can cause your situaion - how long has this been going on? You may consider giving it up to 24 hours to resolve. The customer service tech has run the manual update successfully several times, but he never provided me with information on what he did, so that I could do it myself. When I manually tell LiveUpdate to do it now, it still fails.
Is there some other Manual update that I'm missing? Running Intelegent Updaterr seems to have worked, but running from within LiveUpate continuest to fail to download the updates. It stops at about If the problem is still continuing, it doesn't sound like your thread is solved. The intelligent updater is like applying a band-aid to solve the problem.
Actually running the Intelligent Updater was a method of getting the users definitions up to date - especaily necessary since it appears the last time the defs were updated were when the tech did it - who knows how long ago? I'm hoping the date, time and time zone are correct as there ws no response in regards to that question. Is it just the Norton Virus Detection x64 that fails to complete? Do the other downloads complete via LiveUpdate? I recently tried Malwarebytes V1. Anyone else experience this?
Thanks for your comments, but we are still waiting on your answer to this post - were your running the Trial or not? PC, Mac, Android. Reputation Protection Insight Uses the reputation information gathered from our global network to classify software application files on their attributes. Behavioral Protection Uses artificial intelligence to classify applications based on behavior, and automatically helps block applications that display suspicious behavior.
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