Use our templates to create print-ready files that meet our specification. To reduce file size, please upload in. If you choose another file format, please ensure all layers are flattened. For best results, please use our downloadable templates below. All the available templates already have the correct dimensions, including bleed. It takes business days for us to issue you a refund. Please allow up to 48 hours for the credit to appear in your account.
When your refund is issued, you will receive an email confirmation as notification. Why is there an additional fee for reuploading, when I didn't approve the proof? Each time you don't approve your proof, an additional charge will be applied to your account. We charge this fee because we would have to reprocess the design and recreate the proof. The first proof is free, however additional proofs will be charged thereafter. Notice of additional fees is written in red when the reupload link is emailed to your account during the reupload process.
Shipping carrier is based on the zip code. The shipping carrier will be provided once tracking information is available. It is important that you provide a valid shipping address where a signature will be required upon delivery. GotPrint pays for all import taxes that may be levied by customs. Is there a shipping discount for multi-item orders?
The discount will be applied automatically at checkout. Please note, due to weight restrictions, not all products or sizes qualify for this discount.
Shipping time is separate from the production time and begins after production has been completed. Shipping time is the length of time it takes for the shipping carrier to deliver your package once it has been printed.
Shipping time varies depending on the destination from which your package will be shipped and delivered to, and the shipping method you have chosen. We will ship your order only after we finalize the payment and it is done printing and is ready for shipment. You will receive an email notification as soon as it is ready. The email will include the tracking numbers so that you can track your packages with the shipping carrier.
Where do I find shipping costs on the website? To find shipping costs, first click on the name of the product you are interested in ordering under the "All Products" section. Proceed to "Upload your Files" and complete the "Printing Options" section on the order page paper, color, quantity, production time. Then in the "Shipping" section, select the country you would like your package to be delivered, and you will see the shipping costs for that specific order.
If you order multiple items, our system will not give you the total shipping cost until the checkout page. Please visit the checkout page for the most accurate pricing for your entire order. Can I combine shipping of two or more orders? We do not combine nor ship numerous orders together. All orders are shipped out individually as soon as they are ready.
We cannot store multiple orders in order to combine them and ship them together because we do not have the space needed. In addition, combining orders may cause problems with packages getting lost. Can I request to use my own shipping account? We currently don't accept personal shipping accounts. Send an email to info gotprint.
Make sure your order has not been shipped prior to sending the email. A reroute is when a package has been shipped and you wish to change the delivery address before the order has been delivered. Include the correct delivery address in the body of the email. What does it mean when my tracking number says billing info received? This means that the order has been shipped from our location, and that the shipping carrier may have missed a scan on the package.
If the order is not delivered on the scheduled delivery date, you need to send us an email so that we can start a trace. Why doesn't the shipping carrier have my tracking number's information? You are not able to track your package because the shipping carrier could not locate the shipment details for your request.
Please verify your information and try to track your package again in a few hours, as it does take some time for the system to get updated, and the tracking might have been created that very day.
Why is there a message that the carrier cannot locate the shipment? If you click on your tracking number, and it states that your carrier cannot locate the shipment, it means that your shipment is shipping out from our facility today. The tracking information will be updated later in the day. What happens when I supply you with the incorrect shipping address? When a package is not delivered due to an incorrect shipping address supplied by the customer, GotPrint will reship the package to the correct address and charge an additional shipping fee for the shipment.
Order Issues. Why did I not receive a picture of my files upon uploading? For the Manual Proof, you will not receive a proof instantly. As soon as we process and review your files, you will receive a proof where you can view your files if you have requested a proof. If you are unable to immediately view your proof for the Instant Online Proof, please notify us so that we can fix the problem.
The paper looks different. Has it changed? Although we maintain the same quality and thickness of our paper stocks, certain stocks may appear slightly different due to the manufacturer the stock was ordered from. Make sure you are up to date and order a new sample kit every months to stay current with our products and paper stocks. Why does the color of the printed product not match my submitted files?
We are not responsible for the colors used when creating your own design. If you think your order was misprinted however, log into your account and open an order issue or send an email to info gotprint. Please allow us hours to respond back to you.
We allow our customers 3 attempts to submit the order correctly, otherwise the order is canceled. Files that have a low resolution and incorrect file format will be canceled after the 2 nd unsuccessful attempt. We cancel the order so there is no confusion with printing the wrong files. We then ask you to place a new order. Why am I getting an email saying that my files are corrupted when they seem to be fine at my end? This could be a result of your Internet connection, or a glitch during the upload process.
Why am I not able to view the proof, and my screen shows grey when I click on the link? The issue may be a result of the type of browser you are using. Please use the scroll bars at the bottom and to the right of the screen to center the proof. Why can't GotPrint correct my files so that they will be print-ready? We will not make corrections or changes to your file s for any reason.
As indicated on our site, we print from your "print-ready" files. Since we are a printing company, we cannot help you with designing your files, unless your order is a Design Services order. Any changes to regular, non-Design Service orders can create changes that you may not want on your files, and we want to ensure that the quality of the final product meets your expectations.
How do I report a problem with my order? If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions: 1. Log in to your account. Go to "My Orders". Click on the order number. Click on "Create a New Issue". Once you see the message box, type in the issue s with your product. After you have explained the issue s , click on "Submit". This creates an immediate order issue within the department that oversees problems with orders.
They will contact you within hours of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible. How long does it take to get a response on an order issue?
It takes approximately business days for our department to review, analyze and resolve the problem with your order. How can I get reimbursed for a misprint? We do our best to prioritize reprints over standard orders, however, reprint time is usually the same as standard production time.
Why did I receive an "Order Issue" when there is no problem with my order? We do this when a response is required to get your order into print. We have found that if we do not address issues in this manner, customers tend to ignore the email communications, therefore delaying their order from going to print.
If the package is lost, you will need to send an email to info gotprint. Please allow us 24 hours to start the trace. Once we start the trace, allow business days for us to receive information from the shipping carrier.
We will notify you as soon as we hear from the shipping carrier. If your package is damaged, you must notify GotPrint of the damage within 6 business days of receiving the order.
You will need to send us an email to info gotprint. If the file is ready to print, we will create a PDF proof and email you a link within one business day for your approval. If we find any issues that may cause printing errors, we will notify you so you can make the necessary changes and re-upload your file.
Please note that our employees do not check for typos or other text errors. For multi-page products like catalogs and calendars, Instant Processing may not be available for customers uploading their own files.
Rather, you can choose between Manually Processing free to get a digital proof for your approval or a high-resolution hard copy proof fee varies. The hard copy proof is not a sample of the final product but intended for color proofing purposes only. Your file will be printed on poster size proofing paper, rolled, and shipped to the billing address provided.
This will give you a general idea of the shipping cost for this product; the actual cost will depend on the shipping address you provide at checkout as well as the total amount of items within the same order. For multi-item orders, the shipping method must be the same for all items within that order, so to customize shipping methods per product, please place separate orders. We built our Online Designer tool to make it easy for non-designers and experienced designers alike to create a print-ready file without any specialty software.
The Online Designer can be launched directly from our product order forms. First select your desired attributes size, paper, print type, etc. This quick tutorial consists of a series of pop-ups that point out the various features of the Online Designer. You can also click on the Help button in the lower left corner for additional information.
Business owners can design and order beautiful print materials in minutes by utilizing the general and industry-specific design templates within the Online Designer. You can even upload your own logo and photos to further personalize each template.
We understand that some customers need one-of-a-kind print products that require advanced design skills. Our expert design team can work with you to create everything from custom business cards to branded outdoor signage. Enjoy all the advantages of hiring a professional freelance designer at just a fraction of the cost! We have three affordable packages to accommodate everything from simple designs that require fewer revisions to more complex designs, which may require more revisions.
Our designers will work with you to come up with a design you love, then send your approved design straight to print. You will be taken to a new page where you can choose a design package, enter your design instructions and business information, and upload files to use within the design logo, artwork, images.
Add your product to cart, place your order, and a designer will send you an initial design draft within 2 to 4 business days.
Download Templates Upload your own design? Back Yard Signs Templates To reduce file size, please upload in. Yard Sign Size Options Size. Special Shapes.
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